CertQuest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.
1. Information We Collect
1.1 Information You Provide
Account Information:
- Email address
- Display name
- Password (encrypted)
- Profile preferences (avatar, theme, language)
Learning Data:
- Course progress and completion status
- Quiz answers and scores
- Study time and session data
- Learning goals and preferences
- Accessibility settings
1.2 Information Collected Automatically
- Features used and interactions
- Learning patterns and habits
- Time spent on lessons
- Device information (type, OS version)
- IP address (anonymized)
- Crash reports and diagnostics
2. How We Use Your Information
We use collected information to:
- Create and manage your account
- Personalize your learning experience
- Track your progress and achievements
- Enable community features
- Improve our platform and develop new features
- Send progress updates and notifications
- Detect and prevent fraud
- Respond to support requests
3. How We Share Your Information
We do NOT sell your personal information.
We may share information with:
- Service Providers: Cloud hosting, email services, payment processors, analytics
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- With Your Consent: Community features, leaderboards (opt-in)
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time through app settings or by contacting us.
5. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your data
- Portability: Export your data in a standard format
- Objection: Object to certain processing activities
Contact: privacy@itcertquest.com
6. Data Security
We implement industry-standard security measures:
- Encryption: All data encrypted in transit (TLS 1.3) and at rest
- Authentication: Secure password hashing (bcrypt)
- Access Control: Role-based access to systems
- Monitoring: 24/7 security monitoring
7. Children's Privacy
CertQuest is intended for users 13 years of age and older. We do not knowingly collect personal information from children under 13. If we discover we have collected data from a child under 13, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including standard contractual clauses and adequate data protection agreements.
9. California Privacy Rights (CCPA)
California residents have additional rights including the right to know, delete, and opt-out. We do not sell personal information. Contact: privacy@itcertquest.com
10. European Privacy Rights (GDPR)
EU/EEA residents have rights under GDPR including access, rectification, erasure, and portability. Data Protection Officer: dpo@itcertquest.com
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes via in-app notification or email.
12. Contact Us
CertQuest Privacy Team
Email: privacy@itcertquest.com
General Support
Email: support@itcertquest.com